This policy explains the refund rules of LetsVPN VPN. Please read carefully before ordering, and make full use of the free trial to confirm your experience before purchasing.
1. Policy Overview
Membership plans are virtual digital services that take effect immediately upon purchase and activation. To ensure service quality and fairness, we generally do not provide refunds after payment.
2. Try First, Then Buy
We offer new users a 72-hour free trial covering all nodes and full features. We strongly recommend trying the service and confirming your satisfaction before purchasing a membership to avoid unnecessary disputes.
3. Non-Refundable Situations
- Plan has been activated and used
- Refund requested for personal reasons (no longer needed, duplicate purchase, mistaken operation)
- Account restricted or terminated for violating Terms of Service.
4. Special Circumstances
If our service becomes unavailable for an extended period due to our fault and is confirmed as our responsibility, we will provide compensation based on the situation, such as extending membership duration or other reasonable solutions.
5. How to Contact Us
If you believe you meet special circumstances，You can contact us through the Help Center's online chat with your account details and issue description. We will verify and provide a resolution as soon as possible.