We understand the importance of privacy. This policy explains how LetsVPN VPN collects, uses, and protects your information. By using our service, you acknowledge that you have read and understood this policy.
1. What Information We Collect
We follow the 'minimum necessary' principle, only collecting information essential for providing our service:
- Account info: username and (optional) email
- Order info: transaction records for plan purchase, activation, and renewal
- Device & diagnostic info: anonymous technical data for connection stability (e.g., client version, device type)
2. How We Use Information
Information collected is used only for the following purposes:
- Create and manage your account, activate membership
- Maintain and optimize connection quality, troubleshoot technical issues
- Provide customer support when you contact us
- Fulfill compliance obligations as required by law
3. Zero-Log Policy
We do not log your browsing history, visited websites, DNS queries, traffic content, or real IP addresses. We cannot correlate network activity to any specific user, so even if requested, we cannot provide such records.
4. Information Sharing
We do not sell your personal information. Sharing may only occur in limited circumstances: necessary transaction data with payment processors, and legally required disclosures.
5. Data Security
We use industry-standard encryption and access controls to protect data security，Including transport-layer encryption, least-privilege access, and regular security reviews to prevent unauthorized access or disclosure.
6. Cookies & Similar Technologies
Our website may use essential cookies to maintain basic functions and improve experience. You can manage or clear cookies through browser settings, but some features may be affected.
7. Your Rights
You have the right to access, correct, or delete your account information，You can also delete your account at any time. To exercise these rights, do so in the app or contact our customer service team.
8. Policy Updates
We may update this policy from time to time. Material changes will be notified via our website or in-app notice. Continued use of the service constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions about this privacy policy, please contact us via our Help Center's online chat or official email.