How can we help?

A VPN (Virtual Private Network) encrypts your connection and routes traffic through remote nodes to protect privacy and improve cross-border access. In simple terms, it helps you access the global network more securely and smoothly.

Just 3 Steps：From the official websiteDownloaddownload the client for your platform → Register or log in to your account → Select a node and connect. New users get a 72-hour free trial.

Yes. After registering, enjoy a 72-hour free trial with access to all nodes and features. Confirm you're satisfied before purchasing.

Supports Windows, macOS, Android, iOS. Linux coming soon. One account works across multiple devices.

No. We maintain a strict zero-log policy — we don't store your browsing history, and registration doesn't require personal ID.

Download the .exe installer, double-click to run, and follow the prompts to complete installation. After installing, log in to your account, select a node, and connect.

Try disconnecting and reconnecting first. If it still doesn't work, try switching nodes or reinstalling the latest version — this resolves most issues.

Make sure your system is Windows 10 or later, disable any conflicting antivirus software, and reinstall. If issues persist, contact online chat support.

Go to System Settings > Privacy & Security, scroll down and click 'Open Anyway' to launch the app.

Yes. The installer is a universal build that runs natively on both Intel and Apple Silicon Macs.

in the app「Enable 'Launch on Startup' in Settings, or add LetsVPN VPN under System Settings > General > Login Items.

In the popup, select 'Settings', allow installation from this source, then return to continue installing.

Both are official versions. If you can't access Google Play, download the .apk directly from our official website.

In system Battery Optimization settings, set LetsVPN to 'Unrestricted' to maintain a stable background connection.

You need to use an overseas Apple ID (e.g., Hong Kong or US region) to log in to the App Store and search for download. Your membership is not affected by region.

在 App Store Sign out of your current account from the avatar in the top right，LoginUse an overseas Apple ID. No need to change your device's system account.

Go to Settings > General > VPN & Device Management and trust the LetsVPN VPN configuration profile.

On the pricing page, select a plan and payment method, click 'Pay Now' and follow the prompts. First purchase requires login or registration.

We support Alipay, WeChat Pay, bank cards, and USDT (TRC20). Choose what works best for you.

Renewal periods are automatically added to your current plan's expiry date — no days wasted.

To ensure service quality, payments are non-refundable. We recommend trying the free trial first. Contact support anytime with questions.

On the login page, click 'Forgot Password' and follow the prompts to reset via your registered email. If no email was registered, contact support for assistance.

Prefer nearby nodes with lower latency, or switch to 'Smart Routing' for automatic optimization. Try a few nodes during peak hours.

This may be due to local network fluctuation or node congestion. Enable 'Auto-Reconnect' and try switching nodes. Contact support if issues persist.

For video streaming and browsing, choose nearby nodes with low latency. For region-specific content, select nodes in the corresponding country/region.

Try switching to another node in the same region first. If you still can't access it, report the specific website to our support team for targeted optimization.